Help & Support
Frequently Asked Questions
Find answers to common questions about our fragrances, orders, shipping, and returns. If you need further assistance, please contact our customer care team.
How should I apply perfume for the best performance?
Apply fragrance to pulse points such as:
Fragrances also tend to last longer on clothing, though results may vary depending on the fabric.
The goal is not simply to wear more fragrance, but to allow it to develop naturally throughout the day.
- Wrists
- Neck
- Behind the ears
- Inner elbows
Fragrances also tend to last longer on clothing, though results may vary depending on the fabric.
The goal is not simply to wear more fragrance, but to allow it to develop naturally throughout the day.
Can I return or exchange a fragrance?
Yes.
Why does my perfume seem to disappear after 20 minutes?
In many cases, it hasn't disappeared at all.
Your nose naturally adapts to familiar scents through a process called olfactory fatigue. Once your brain becomes accustomed to a fragrance, you may stop noticing it even though people around you can still smell it.
This is especially common with fragrances worn daily.
A simple test is to ask someone nearby if they can still detect your fragrance after you've stopped noticing it yourself.
Your nose naturally adapts to familiar scents through a process called olfactory fatigue. Once your brain becomes accustomed to a fragrance, you may stop noticing it even though people around you can still smell it.
This is especially common with fragrances worn daily.
A simple test is to ask someone nearby if they can still detect your fragrance after you've stopped noticing it yourself.
Why does the same perfume smell different on different people?
Fragrance interacts with your unique skin chemistry.
Factors such as skin type, body temperature, natural oils, climate, diet, and even lifestyle can influence how a fragrance develops throughout the day.
The same scent may feel brighter on one person, warmer on another, and sweeter on someone else.
That's part of what makes fragrance so personal.
Factors such as skin type, body temperature, natural oils, climate, diet, and even lifestyle can influence how a fragrance develops throughout the day.
The same scent may feel brighter on one person, warmer on another, and sweeter on someone else.
That's part of what makes fragrance so personal.
Why don't I recognize all the notes listed in a fragrance?
Fragrance notes are not always literal ingredients.
Many notes are created through a combination of aroma molecules designed to recreate a specific smell, memory, or sensation.
For example, a fragrance may contain a "cherry" note without containing actual cherries, or an "ocean" accord without any ingredient from the sea.
Perfumery is as much an art of interpretation as it is a science.
Many notes are created through a combination of aroma molecules designed to recreate a specific smell, memory, or sensation.
For example, a fragrance may contain a "cherry" note without containing actual cherries, or an "ocean" accord without any ingredient from the sea.
Perfumery is as much an art of interpretation as it is a science.
What are top, heart, and base notes?
Fragrances unfold in stages.
Top Notes are the first impression you smell after spraying.
Heart Notes emerge once the fragrance settles and form the character of the scent.
Base Notes are the deepest layers, providing warmth, longevity, and lasting presence.
Together, they create the fragrance journey from first spray to final dry-down.
Top Notes are the first impression you smell after spraying.
Heart Notes emerge once the fragrance settles and form the character of the scent.
Base Notes are the deepest layers, providing warmth, longevity, and lasting presence.
Together, they create the fragrance journey from first spray to final dry-down.
Should I wear different fragrances for different occasions?
Many fragrance lovers do.
Just as you choose different outfits for different moments, fragrances can reflect different moods, seasons, and experiences.
A fresh scent may feel perfect for daytime, while a richer fragrance can create a memorable presence in the evening.
Just as you choose different outfits for different moments, fragrances can reflect different moods, seasons, and experiences.
A fresh scent may feel perfect for daytime, while a richer fragrance can create a memorable presence in the evening.
How do I discover my signature scent?
The best signature scent is one that feels like an extension of your personality.
Explore fragrance families, identify notes you're naturally drawn to, or take the Floris Personality Test to discover fragrances that align with your style and character.
Explore fragrance families, identify notes you're naturally drawn to, or take the Floris Personality Test to discover fragrances that align with your style and character.
What concentration are Floris fragrances?
All Floris fragrances are crafted as Eau de Parfum (EDP) with a 25% perfume oil concentration, offering richness, depth, and longevity performance.